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Suttons Customer Care: We're here to help


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If you have feedback about your most recent encounter with our team, or any suggestions as to how we can improve, we would love to hear it.

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Call us

(02) 8711 8619
Monday – Friday: 9am – 5pm

We care about the experiences our team provide to our customers.

Our Customer Care Department is an independent team who are wholeheartedly committed to achieving the best possible outcomes or providing your positive feedback to our team members. We are committed to learning how we can continually improve our service. It’s not just customer service, it’s customer care.


Your journey with Suttons is just beginning and we will assist with continually providing seamless automotive ownership and trusted service. Our friendly team of customer-focused specialists are knowledgeable and offer a tailored approach customised to you, and designed to increase your satisfaction with the overall vehicle purchase and ownership process.

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Complaints process (call, email, submit enquiry), We receive your complaint and aim to be in contact with you within 2 business days, We investigate and aim to provide an outcome within 10 business days.

Email with your contact details and request, or call us on 0287118619.

Refer to our Suttons Auto Protection Plan page for more information.

Call our friendly service booking team on 0287118611

Call our friendly service booking team on 0287118611